Refund policy

We have a 30-day return policy:

Return Policy

Undamaged Items: Keep It, Donate It, Get Store Credit

If your item is not damaged or defective, we'd rather not have you go through the hassle (and expense) of shipping it back. Instead, within 30 days of delivery, we encourage you to keep the item or donate it to someone who could use it, while we issue you store credit for the full product value — no return required.

This store credit can be used to:

• Exchange for a different size, color, or product, or
• Apply toward a new order of your choice

This approach saves you time, avoids return shipping costs, and reduces waste — a win for you and the environment.

Why We Recommend This
Returning items internationally involves customs fees, service charges, and processing delays that are the customer's responsibility (see details below). In most cases, keeping or donating the item and using store credit is faster, simpler, and more cost-effective for you.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 30 days of delivery with photos and details — we'll make it right at no cost to you.

If You Still Wish to Return an Undamaged Item
While we recommend keeping or donating undamaged items, if you prefer to return it, please note the following:

• All returns must be initiated within 30 days of delivery. Requests made after this window cannot be accepted.
• Return shipping costs are the customer's responsibility.
• Returns shipped internationally are subject to China customs import regulations:
  • Goods valued over 50 RMB (approx. $7 USD) will incur a customs service fee and applicable import taxes.
  • A customs service fee of 30 RMB is required before the package can begin clearance.
  • Once this fee is paid, exact customs taxes can be confirmed using your return tracking number.
  • Clearance will only begin once you agree to pay the service fee and any applicable taxes.
  • Important: Even after paying these fees, the package may still fail customs clearance, and we are not responsible for any losses resulting from a failed clearance.
• Store credit for a physical return will only be issued after we receive the product and confirm it is in perfect, undamaged condition.

How to Proceed
Contact us within 30 days of delivery to let us know your item doesn't meet expectations. We'll confirm the issue and issue your store credit right away — no return necessary for undamaged items. If you'd still like to ship the item back, we'll provide the return address and instructions, provided your request falls within the 30-day window.

You can always contact us for any return question at hello@shopnclc.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as undergarments, food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@shopnclc.com.